Legal notice

We hereby declare the following information as required by Japan’s Specified Commercial Transactions Law. By proceeding to use this website, you agree to acknowledge and understand these terms and conditions.

Vendor Information

  • Company Name: Jigen Co., Ltd.
  • Representative: Yurie Shibata, President
  • Head Office: 9F, Ariake Frontier Building B, 3-7-26 Ariake, Koto-ku, Tokyo 135-0063, Japan
  • Customer Support Center: Inside FMT Chiropractic, 5216-10 Oaza-Ogusa, Komaki City, Aichi Prefecture 485-0802, Japan
  • Contact Number: +81-568-47-0358 (Japan business hours)
  • Email: ask[at]f-mt.jp (Replace [at] with @ to send an email)

Pricing & Fees

  • Sale Price: ¥13,800
  • Additional Fees: A flat shipping fee of ¥3,000

Payment Method & Timing

  • Accepted Payment Methods: Credit Card, Shop Pay, Apple Pay, Google Pay, Debit Card, Bancontact, iDEAL
  • Payment Time: At the time of order (charges will be debited from the customer's account on the withdrawal date specified by the credit card company.)

Deliveries

  • Delivery Timeline: Products will be shipped to the customer's specified location within a week of ordering.
  • Delivery Method: Shipping via EMS. Please contact us if you do not receive a shipping notification within a week.

Returns, Defective Products, Cancellations

Return Policy:

  • Returns are accepted for unopened items within seven days of receipt. Immediate exchanges will be made for defective products. In cases of faulty or incorrect items, return shipping costs will be borne by our company.
  • Please refrain from returning or exchanging items damaged or broken for customer reasons. For returns due to customer reasons, excluding defective or incorrect items, the customer is responsible for shipping costs.
  • If the customer refuses to receive the order due to their convenience, they will be responsible for the round-trip shipping costs and return handling fees.
  • If you receive an incorrect item or a defective product, please contact us for a free exchange. We will bear all shipping costs for such exchanges.
  • Returns for defective or incorrect products are limited to within seven days after the product arrives.

Cancellation Policy:

  • Please contact our customer support within seven days to cancel your order.