Shipping policy

About Shipping Methods

Our store has designated shipping methods, and customers generally cannot choose their preferred mode. Likewise, we do not typically accept requests for specific delivery dates or time slots.

However, if you have any specific needs regarding the shipping method, date, or time slot, please contact us before placing your order. We cannot accommodate any such requests made after placing an order. Your understanding in this matter is appreciated.

About Delivery Time

To ensure reliable delivery to our customers, we use the shipping method "EMS," which includes a tracking number. Delivery times vary depending on the region, so please use the provided tracking number to check the status of your shipment.

Regarding Damage During Shipping

We take great care in preparing your shipment to avoid damage to the outer packaging. However, once the package is handed over to the courier, there is a possibility of damage during transport due to circumstances beyond our control or the responsibility of the courier service. We kindly request your understanding if the outer box has minor scratches or dents that do not affect the use of the product itself.